# How to Improve Connection Stability to the Exchange? ### Exchange Connection Overview Your connection to the exchange servers is established directly from your computer. Tiger.com servers are not involved in this process. The Tiger.com terminal and Tiger.com Broker service do not influence the stability or quality of your exchange connection. Connecting to an exchange is a multi-layered process that depends on many external factors. If you frequently experience disconnections or cannot establish a connection, the issue may be related to: * Local network configuration on your device * Regional restrictions or limited access to the exchange * ISP-level blocking or routing issues *** ### Basic Connection Diagnostics To identify where the issue occurs, the simplest test is to try connecting via a different network (for example, mobile hotspot). * If the connection works on another network → the issue is likely related to your device or internet provider * In this case, it is recommended to contact your ISP for further investigation *** ### Possible Solutions You may also try the following steps: * Configure DNS settings (according to the relevant guide) * Restart your router (disconnect it from power for about one minute) * Temporarily disable software that may filter or block outgoing traffic (firewall, antivirus, etc.) Even if your connection is currently stable, this does not guarantee constant performance, as network conditions, ISP routing, or regional restrictions may change at any time. *** ### Rate Limit Errors (Too Many Requests) If you encounter errors such as: * “Way too many requests” * “IP banned” * “Unable to fetch account data” * “Failed to subscribe to trading updates” this usually means that the number of requests from your device has exceeded the exchange limit, and your IP may be temporarily restricted. #### What you can do: * Wait until the exchange lifts the restriction * Reduce order placement and cancellation frequency * Reduce the number of instruments in the Quotes window or close it * Minimize the number of open terminal windows * Disable other terminals connected to the same exchange * Turn off exchange scanners or external tools * Close exchange/web platform sessions if they are running in parallel * Disable VPN or proxy connections (including fully closing tools like Shadowsocks) *** ### What is Ping? Ping is the time it takes for a request to travel from your computer to the exchange server and back. In other words, it represents network latency between your device and the exchange. *** ### Types of Latency in Tiger.com Terminal #### 1. DOM Latency (Binance only) When comparing ping in Tiger.com with third-party software, make sure you are comparing equivalent metrics. Most platforms only show order latency and do not display DOM latency, so direct comparison may be misleading. This value is shown in the DOM window (second line) and is measured in milliseconds. It reflects how quickly market data is received from the exchange and can be considered an indicator of data freshness. It is not a classic “ping” in the networking sense. This metric is calculated as the difference between the time a request is sent and the time market data is received. Its accuracy depends on the correctness of your system clock. #### 2. Order Ping Order ping represents the total time required for an order request to travel to the exchange and for the response to return. In the DOM, this value is shown in the first line. It is calculated as: * A = time to send the request to the exchange * B = time for the exchange to respond * Order ping = A + B *** ### System Load and Performance Impact A large number of open windows (such as Quotes, Statistics, Orders, Positions tables) may cause short performance drops during periods of high activity. These are local system freezes and are not related to the exchange connection itself. In such cases, optimizing terminal usage can help improve performance. *** ### How to Stabilize Connection and Reduce Ping Tiger.com terminal is a client-side application and does not control connection quality or ping values. It only displays data reflecting the communication between your PC and the exchange servers. Network performance depends on multiple external factors. If you consistently experience high latency or unstable connectivity, check the following: 1. **Internet Speed and Network Hardware** Your ISP and network equipment have a direct impact on data transmission speed. * Check your internet plan and actual router capacity * Ensure your router bandwidth matches your provider’s speed * If your router supports lower speeds than your plan, it will become a bottleneck Wired connections (Ethernet/LAN) are generally more stable and faster than Wi-Fi, although actual performance depends on your network card and environment. **2. Physical Distance to Exchange Servers** Data routing is defined by your internet provider and is usually automatic. The shorter the route between your device and the exchange server, the lower the latency. However, shorter distance does not always guarantee better routing quality. Different exchanges (and even different markets such as spot and futures) use separate server infrastructures, so results may vary. **3. Proxy Configuration** Using a proxy can sometimes improve routing efficiency. A proxy acts as an intermediary between your computer and the exchange: **PC → Proxy server → Exchange server** In some cases, this reduces latency. In others, it may increase it depending on geographic location and routing quality. Proxy configuration often requires testing different setups to find the most efficient route. **4. Exchange Server Load** Latency is not only affected by network routing but also by how quickly the exchange processes requests. High server load, infrastructure issues, or proxy instability may increase response times. *** ### Key Factors Affecting Connection Stability Connection quality depends on a combination of: * ISP bandwidth and routing quality * Router, Wi-Fi adapter, and network card performance * Connection type (Ethernet vs Wi-Fi) * Geographic distance to exchange servers * Proxy configuration (if used) * Trading activity level on the exchange * Stability of exchange, proxy, and ISP infrastructure --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.tiger.com/english/frequently-asked-questions/how-to-improve-connection-stability-to-the-exchange.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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