# Troubles installing the terminal If you have completed all the installation steps but don’t see the terminal in the directory, then: * Install [.NET Framework 4.7.2](https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-7-2-offline-installer-for-windows-05a72734-2127-a15d-50cf-daf56d5faec2) or [.NET Framework 4.8](https://go.microsoft.com/fwlink/?linkid=2088631). * Install all system updates. Then restart your computer and run the program installation again. If the problem persists, try turning off your antivirus while you’re installing the terminal. If none of that helps, contact our support service via email or use our [contact form](https://www.tiger.trade/terminal/contacts). We can figure it out more quickly if you give us the specifications of your computer, operating system and terminal version. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.tiger.com/english/frequently-asked-questions/troubles-installing-the-terminal.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.