Error "Connection lost" when launching the terminal
Last updated
Last updated
If you encounter the "Connection Lost" error, try the following steps:
Log in using your license credentials. Use the login and password associated with your specific license, available in your:
Manually select a connection server: for a crypto license, choose one of the Crypto servers. For Full, Trial, or Player licenses, select one of the Main servers:
Temporarily disable software that may block or filter outgoing traffic. This includes firewalls or antivirus programs.
Connect via a different network: for example, try using your mobile phone as a hotspot.
If the issue persists, please try replacing the DNS domains with the server IP addresses in the configuration file as per the instructions below:
In Windows Explorer, navigate to: C:\Program Files (x86)\TigerTrade
Find the TigerTrade.exe.config file and move it to the desktop, confirming the action with administrator permissions.
Right-click the file and select Open with - Notepad
In Notepad, replace the text between the <servers></servers>
tags with the following:
Save the changes and close the Notepad
Move the modified file back from the desktop to C:\Program Files (x86)\TigerTrade, confirming the action with administrator permissions.
Should you need any assistance, don't hesitate to contact our support team at support@tiger.com.
Adjust DNS settings according to .