Tiger.com Windows Wiki
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  • 👋Welcome!
  • ⭐How to start?
    • Recommended system requirements
    • Register and setup
    • Licenses and login
  • ⚙️Settings
    • Workspace
    • Trading modes
    • Connections
      • Crypto exchanges
        • TigerX
        • Binance via Tiger.com Broker
        • Bybit via Tiger.com Broker
        • Binance
        • Bitfinex
        • BitMEX
        • Bybit
        • OKX
        • Gate.io
        • MEXC
      • Trading terminals
        • DataFeed
        • MetaTrader 5
        • OEC Trader (GAIN Capital)
        • Rithmic
        • QUIK
        • SmartCOM
        • Trader WorkStation (Interactive Brokers)
        • Transaq Connector
    • Basic setup
      • Selecting a symbol
      • Selecting a timeframe
      • Linking windows
      • Setting up exit strategies
      • Setting offsets
    • Terminal
      • Order volumes preset
      • Configuration
        • How to create public configuration
      • General settings
      • Email notifications
      • Telegram alerts
      • Hotkeys Manager
      • Sound alerts
      • Symbols manager
  • 🖥️Windows
    • Chart
      • Chart trading
      • Toolbar setup
      • Chart theme
      • Chart settings
      • Scaling and moving the chart
      • Cluster chart
      • Cluster presets
      • Graphical objects in Chart window
        • Text
        • Ruler
        • Volume profile
        • Trend angle
        • Elliott Correction Wave
        • Elliott Impulse Wave
        • Fibonacci Fan
        • Fibonacci Extensions
        • Fibonacci Retracement
        • Fibonacci Time Zones
        • Linear Regression
      • Main indicators in Chart window
        • Bar Search
        • Bar Timer
        • Bid Ask
        • Big Trades
        • BW MFI
        • Cluster Search
        • Cluster Statistic
        • Cumulative Delta
        • Delta
        • Depth Of Market
        • Dynamic Levels
        • Elders Force Index
        • External Chart
        • Gradient
        • Heatmap
        • High Low
        • Histogram
        • Ichimoku
        • Margin Zones
        • Maximum Levels
        • Open Interest
        • Price
        • Session Color
        • Trades Flow
        • Volume
        • Volume Profile
        • VWAP
        • Weis Wave Volume
        • ZigZag
    • DOM
      • Selecting a trading account
      • Ruler
      • Multiplier
      • DOM settings
        • Main
        • Cluster
        • Trading
      • Stop Loss
      • Take Profit
      • Trigger orders
    • Watchlist
      • How to filter watchlist
    • SmartTape
    • Statistics
    • Volume search
    • All prices
    • Options board
  • 📋Tables
    • Orders
    • Executions
    • Positions
    • XPositions
    • Accounts
    • Limits
    • Player
    • Signals
    • Log
  • 🔍Video Tutorials
    • Terminal Basics
    • Charts and technical analysis
    • Charts, Trade Tape and Player
    • Trading in Tiger.com Windows
  • 💡Platform Updates
    • Version 7.0 Beta
    • Version 6.9
    • Version 6.8
    • Version 6.7
    • Version 6.6
    • Version 6.5
    • Version 6.4
    • Version 6.3
    • Version 6.2
    • Version 6.1
    • Version 6.0.2
    • Version 6.0.1
    • Version 6.0.0
    • Version 5.0.7
    • Version 4.5.15
  • ⌨️Development for Tiger.com Windows
    • Indicator examples
      • DepthOfMarket
      • Trades Flow
      • Volume Profiles
      • Cluster Search
      • Bar Search
      • VWAP
      • Bar Timer
      • Volume
      • Trades
      • Session color
      • Open Interest
      • Dynamic Levels
      • Delta
      • Cumulative Delta
      • Cluster Statistic
      • Bid Ask
      • External Chart
      • High Low
      • Histogram
    • Source examples
      • Moving Average
      • Stock
    • Examples of graphical objects
      • Fibonacci Extensions
      • Fibonacci Retracement
      • Vertical Line
      • Horizontal Line
      • Volume Profile
      • Rectangle
  • ❓Frequently Asked Questions
    • Questions about licenses
    • Questions about indicators
    • Questions about connections
    • Questions about trading
    • Error "Connection lost" when launching the terminal
    • Why do I need to set commission in the terminal?
    • How does automatic account selection work?
    • How do I optimize the terminal to improve performance?
    • How to use the Crypto license to trade on Binance
    • Which order types are available in Tiger.com?
    • How to set up chart auto-refresh for QUIK connection?
    • How do I enable Take Profit orders on Binance?
    • How does autoselection of data type work?
    • Troubles installing the terminal
    • What are the system requirements for the terminal?
    • How to provide Tiger.com Windows app logs for investigation?
    • Fixing Network Issues: How to Adjust DNS Settings
  • 📬Technical support
  • 💭Suggest an improvement
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  1. Frequently Asked Questions

How to provide Tiger.com Windows app logs for investigation?

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Last updated 21 days ago

If you encounter difficulties while using the Tiger.com Windows terminal and require assistance from our technical support, please provide the WorkLogs and ErrorLogs for our investigation.

To obtain the Tiger.com terminal logs, follow these steps: Step 1: Restart the app.

  1. Close all open Tiger.com terminal windows.

  2. Restart the Tiger.com terminal:

Step 2: Location of WorkLogs and ErrorLogs

  1. In the top menu of the Tiger.com terminal, select "File"

  2. From the dropdown menu, choose "Diagnostics":

  3. In the submenu, select "Open Logs":

Step 3: Getting the logs

  1. A File Explorer window will open, displaying the folder containing logs (in work and error log formats).

  2. Inside the folder, you'll find files named with the corresponding date.

Choose the Work Log and Error Log files from the date of the occurrence. Step 4: Provide Logs to Technical Support

  1. Save the text document containing the work/error logs.

  2. Send the saved document to our technical support at com.

  3. In the email body, describe the situation you encountered. Attach screenshots and video, if it is necessary.

If you face difficulties in sending log files, manually copy the text of the work and error logs:

  1. Copy the text of the work log and error log.

  2. Open a standard text document (e.g., in a text editor or through Google Docs).

  3. Paste the copied text of the work log into the document.

Now, our team can efficiently investigate the root cause of your issues with up-to-date work logs.

Thank you for your cooperation!

❓
support@tiger.