How to provide Tiger.com Windows app logs for investigation?
If you encounter difficulties while using the Tiger.com Windows terminal and require assistance from our technical support team, please provide the WorkLogs and ErrorLogs to help us investigate the issue.
Important: Work and error logs are stored locally on your computer for only 10 calendar days. After this period, the data is automatically deleted and cannot be recovered.
Force-closing the terminal (e.g. via Task Manager or similar tools) may result in missing work and error logs and an incomplete session record. Always close the application properly using the exit button or main menu.
To obtain the Tiger.com terminal logs, follow these steps:
Step 1: Restart the app.
Close the Tiger.com terminal. Make sure to exit the application properly, without using Task Manager or force-close tools.
Step 2: Location of WorkLogs and ErrorLogs
In the top menu of the Tiger.com terminal, select "File" → "Diagnostics".
2. In the submenu, click "Open Logs".
Step 3: Retrieve the logs
A File Explorer window will open, displaying the folder containing the logs. Inside the folder, you’ll find files named by date. Select the WorkLog and ErrorLog files corresponding to the date when the issue occurred.
Step 4: Provide Logs to Technical Support
Copy the WorkLog and ErrorLog files for the relevant date and send them to [email protected]. In the email, describe the issue you encountered and attach screenshots or a screen recording if applicable.
If you are unable to send the files directly, you can copy the log contents manually: Open the logs in the terminal, copy the full content of the WorkLog and ErrorLog, paste it into a standard text document (e.g. Notepad or Google Docs), and send it to us.
Now, our team can efficiently investigate the root cause of your issues with up-to-date work logs.
Thank you for your cooperation!
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